How do I know that the products you sell are authentic?

We only deal directly with the brands and designers so can unconditionally guarantee that every item we sell is 100% authentic.

What size should I choose?

Children’s sizing varies hugely from brand to brand. We do our best to provide you with the very best size advice we can. As a rule of thumb most brands do run true to size, the exception being French and Italian brands where we normally advise to buy the next size up. We are always more than happy to offer advice so if you have any sizing queries email us at customerservices@halfpintchic.com

How do I order from Half-Pint Chic?

You simply select the items that you wish to purchase by adding them to your shopping basket and then proceed to the checkout. Once you have placed an order you will receive an order confirmation and we will then let you know when your order has been dispatched.

Why is a basket item not available when I try to complete my order?

 Unfortunately only once you have checked out are the items in your basket yours. It is therefore possible for two customers to have the same item in their basket and if the other customer checks out first, the item will become unavailable. Once you have placed an order you will receive an order confirmation and we will then let you know when your order has been dispatched.

What payment methods does Half-Pint Chic accept?

We accept Visa, MasterCard, Delta and Maestro credit and debit cards and paypal. We do not accept American Express.

I am having issues placing my order?

If you are experiencing any issues with our website please email our customer services team at customerservices@halfpintchic.com who will help resolve the issue.

When will my package arrive?

We aim to dispatch all orders next day and guarantee that you will receive your delivery within 10 days of ordering

We will let you know when your delivery has been sent.

Where does Half-Pint Chic deliver to?

We deliver to the UK, Europe, North America and other selected international destinations.

UNITED KINGDOM Channel Islands, England, Northern Ireland, Scotland, Wales.

EUROPE Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Southern Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Ukraine.

INTERNATIONAL Australia, Bahrain, Canada, Egypt, Hong Kong, Israel, Japan, Jordan, Kuwait, Middle East, New Zealand, Russia, Saudi Arabia, Singapore, South Africa, Switzerland, Turkey, United Arab Emirates, United States Of America.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply.

Does Half-Pint Chic deliver to Post Office boxes?

Unfortunately we are unable to deliver to PO boxes.

Can I change my delivery address after my order has been dispatched?

Unfortunately once your order has been dispatched we are unable to redirect the package.

How much is delivery?

The delivery charge is £3.95. This is a flat rate and does not increase if you add additional items to your basket. Prices for international shipping vary by country.

I received my package, but I’m missing an item

Occasionally, if you ordered more than one item you might not receive everything in the same package. So please first check your delivery note to see which items should have been included in that package. If you find you are missing an item please get in touch with our customer services team at customerservices@halfpintchic.com who will make sure the matter is dealt with. To help with the enquiry please include in your email your order number.

What if I change my mind?

If for whatever reason you decide you want to return an item, simply return it to us within 7 days of receipt of the goods and we will refund the full cost of the goods and the initial delivery charge to your card.

Please note we do not offer refunds or exchanges for any underwear items.

How do I return a product?

Please ensure the goods are returned within 7 days of receiving your package. Please ensure the item still has its tags on and is returned in its original packaging with the returns form. Without this form we are be unable to identify the sender and therefore reimburse you, so it is critical it is enclosed in the package.

Please then send any returns to:

Half Pint Chic
Unit A119 Riverside Business Centre
Bendon Valley
London
SW18 4UQ

We strongly recommend that you obtain a free "Certificate of Posting" from the Post Office, as we cannot accept responsibility for parcels lost in transit. We will not accept returns for non-faulty items that have been worn and the tags removed. If any item has been received without tags please notify us on the same day if you wish to return it.

What if I want to return an item after 7 days have passed?

Unfortunately, we are unable to accept any returns after 7 days.

What if I want to exchange an item?

You simply need to complete the returns form specifying your exchange request and we will do our very best to help. If you have any queries please contact our customer services team at customerservices@halfpintchic.com

Please note exchanged items can only be dispatched after the returned goods have been received and checked.

What happens if my goods are faulty or damaged?

Firstly we apologise for this, we do our utmost to make sure your goods reach you in perfect condition. If you find any fault with your goods please follow the standard returns procedure, marking clearly on the returns form the identified fault. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a manufacturing fault within 6 months after delivery – fair wear and tear will not be accepted as faulty.

What happens if I want to cancel my order?

Provided you have not received a dispatch notice you can still cancel your order. Please just email our customer services team detailing your:

Name
Order Number
Product Name

Once this information has been received and processed your card will be refunded, this may take up to 10 days.

Is my personal information kept private?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details please read our Privacy Policy.

In order to register as a member of Half-Pint Chic, we ask you to provide us with your name, a password and email address. We may use these details to inform you of our sales and any new goods and services via email.

In order to process credit card orders online we require additional information including your billing address, shipping address, telephone number, credit card number and credit card expiration date.

We will use your billing and credit card information to process your order and inform you of its delivery only. Please note we do not keep any of your details on the our website, and therefore these details are protected from any breaches of security on our site. Navigational information is used only for internal purposes to help us improve the service we offer you.

What to do if you have forgotton your password

A 'Forgot your password?' link is available both on the homepage and on the login/registration page. Fill out your email address and we will send you an email containing the details of how to change your password.